FREQUENTLY ASKED QUESTIONS
Yes, you can request a shipping address change, but it depends on the status of your order. If your order hasn’t been processed or shipped, we’ll do our best to update the address for you. Please contact us immediately with your order number and the correct address. Once your order has been shipped, we won’t be able to make changes to the delivery address.
We’ve sent your order confirmation to the email address you provided during checkout. If you don’t see it in your inbox, please check your spam/junk folder. Still can’t find it? Contact us with your name and email, and we’ll resend it.
Yes, you can request changes to your message, but only if your order hasn’t entered the final stages of processing. Please contact us as soon as possible with your order number and the updated message. Once the order has been processed, editing may no longer be possible.
You can reach us via our contact form on this page, or email us at [your email]. We aim to respond within 24-48 hours.
If your order arrived damaged, please contact us immediately with your order number and photos of the damaged item. We’ll work with you to resolve the issue.
Order cancellations are only possible if your order has not yet been processed. Please contact us as soon as possible with your order details. Once the order is in production or shipped, cancellations cannot be made.