When will my order arrive?

Your order is estimated to arrive within 5–7 business days for standard shipping. If you choose express shipping, it should arrive in 1–3 business days. Once your order has shipped, you’ll receive a tracking number to monitor its progress.

How can I track my order?

Once your order has shipped, you’ll receive a shipping confirmation email with your tracking number. Click the tracking link to see updates on your order’s location. You can also log in to your account on our website to view tracking information.

Where do you ship from?

We ship from Melbourne, Australia. Shipping times may vary based on your destination.

Will the recipient know the sender's name if this is an anonymous business?

No, your identity as the sender remains confidential. If you choose to keep the transaction anonymous, the recipient will only see the details you wish to share (e.g., a message, if provided). Our business name may appear on the package as required for shipping purposes, but it won’t reveal your personal information.

What type of message can I send?

You can personalize your order with any message of your choice! Whether it’s a heartfelt note, a simple greeting, or something fun, you can make it your own. However, please ensure the content adheres to our guidelines—offensive, inappropriate, or illegal content is strictly prohibited.

What if I don’t want to reveal my identity to the recipient?

We respect your privacy and understand the importance of anonymity. If you prefer to remain unidentified, the package will not include your name unless you choose to include it in your message. The recipient will only see the details you specify.

What type of images can I upload?

You can upload any image that meets the following criteria:

  • File formats: JPEG, PNG, or similar common image types.
  • Content guidelines: Images should not contain offensive, violent, or illegal material. Please keep uploads respectful and in good taste.
    If your image doesn’t meet our requirements, we’ll notify you and request a replacement.
Is my return address on the package sent to the recipient?

Yes, our return address will appear on the package to ensure it can be returned if delivery is unsuccessful. However, this address belongs to our business and does not include your personal details. Your identity remains protected.

How many words can fit on my parcel?

The word limit depends on the available space for text on the parcel. Typically, we recommend keeping messages under 100 to 120 words for clear and readable formatting. If your message exceeds the limit, we’ll notify you to revise it.

Do you offer refunds or replacements?

We want you to be happy with your order! If you experience any issues, please reach out to us, and we’ll review refund or replacement options based on our policies.